Refund & Returns Policy
Refund & Returns Policy
Effective: 10 October 2026. Pearl Vault serves customers in Qatar. For help with a return or order, email gulfvault2696@gmail.com with your order number.
7-day return requests
For eligible change-of-mind returns, contact us within 7 calendar days of receiving your order. Items should be unused, in original condition, and returned with accessories and packaging where possible. Contact us before sending an item so we can provide instructions and review eligibility.
Hygiene and safety
Some items, including personal-care products and earrings, may need individual assessment for hygiene or safety. We will explain any applicable restriction when reviewing a return. No exclusion limits mandatory rights regarding damaged, defective, incorrect or nonconforming goods.
Incorrect, damaged or defective goods
Contact us promptly, sharing your order number, a description of the issue and photos when available. Goods found to be defective or nonconforming will be handled in line with Qatar consumer-protection law, which may require repair, exchange or refund without charge. These statutory rights are not limited to seven days.
Return steps
- Email gulfvault2696@gmail.com with your order number and reason.
- Wait for return or collection instructions; please do not ship items to an unconfirmed address.
- We will assess the returned goods and notify you of the outcome and any refund or exchange arrangements.
Refunds and return delivery
Approved refunds will normally be returned to the original payment method, unless otherwise agreed or required by law. Processing times may vary by payment provider. For change-of-mind returns, ask our team to confirm any return shipping or collection arrangements before sending an item. We will not charge for a remedy that must be provided free of charge under applicable law.
Your rights
Nothing in this policy reduces consumer rights under Qatar law, including rights for defective items and applicable e-commerce cancellations.
